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Loyal to one cruise line but curious about another? Status matching lets you carry your hard-earned tier across Royal Caribbean, Celebrity, and Silversea, so you’re not starting from scratch. Here’s how it works, who’s eligible, and how to make the request.
If you’ve earned status with one Royal Caribbean Group cruise line, you don’t have to start over with the others. The Loyalty Status Match program offers one-for-one tier matching across Royal Caribbean’s Crown & Anchor Society, Celebrity Cruises’ Captain’s Club, and Silversea’s Venetian Society, so the tier you’ve worked for follows you from ship to ship.
Here’s how to request a status match, how the tiers line up, and what to expect once your request is processed.
You must be 18 years of age and be enrolled in the loyalty program of each brand to qualify to have your status matched.
If you belong to more than one Royal Caribbean Group loyalty program, your membership details will be verified and your status upgraded to match the table above. Updates are applied automatically within 7 days, and any program where your tier changes will send you an email confirming your new status.
You can join any of the three programs in a few ways, depending on which one you’re starting with.
Enroll at any time through the Royal Caribbean or Celebrity Cruises websites, or through their apps, which are available in the Apple App Store and Google Play.
Once you’re a member of Crown & Anchor Society or Captain’s Club, you can enroll in Venetian Society through the Royal Caribbean or Celebrity Cruises app. Pre-gold and preview members aren’t eligible for a status match with Venetian Society.
Enroll in the other two programs by calling the contact centers listed below.
Call the program contact centers:
After you enroll, your information will be verified, and your new status can take up to 7 days to take effect. Once the match is complete, you’ll receive a welcome email from each new program you joined.
Some brand loyalty benefits are reserved exclusively for loyalty program members who have attained tier status based on points or nights sailed within each brand, as opposed to those who earned status through the Status Match program. Since Status Match members only receive the tier and not the associated points, they are ineligible for the benefits listed below.
Under the current program rules, your matched status DOES NOT expire. It can end if you delete your program membership, if you lose a partner relationship that gave you a higher tier, or if it’s revoked for violating the Guest Conduct Policy. These terms can change at any time.
No. The Loyalty Status Match program applies only to Royal Caribbean Group brands: Royal Caribbean, Celebrity Cruises, and Silversea. Loyalty status earned with other cruise lines or travel brands can’t be matched. This includes programs from lines like Carnival, Norwegian, MSC, and Princess.
For more information about each loyalty program, please visit each program’s web page:
No, points are earned at the individual brand level and cannot be combined.
No, guests will continue to receive their MGM Rewards benefits when staying at MGM properties. A full list of benefits can be found here: MGM CAS Rewards and MGM CC Rewards.
You may voluntarily terminate your account by contacting the individual programs and making the request. Account termination is permanent. All points, rewards and achieved status will be forfeited and not transferrable. Please allow up to 15 days for the account cancellation to be completed.
All requests must include the following information to confirm your identity: Your full name, your membership number, email address on file, your country of residence, and your date of birth.
No. Enrollment can only be done by the guest. Travel advisors cannot enroll guests on their behalf.
It’s exciting to finally have all 3 brands included in the loyalty status match. Take advantage of this and enjoy sailing with a different cruise line!
View the updated Captain’s Club Terms and Conditions including disclosures on how your data will be shared with other brands within the Royal Caribbean Group, as well as the dispute resolution process. By using the website, or the Captain’s Club program, you agree to be bound by these updated Terms and Conditions.
Concerned about how the new status match will affect access to The Retreat? If a passenger is in a top tier with a sister cruise line, they will have access on a space available status. The passenger will be informed prior to sailing if they will have access. This also applies to the other brands in the company.
Curious to know what is included in each Captain’s Club level? Check out the membership benefits here.
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